FAQ

You can pay securely with credit and debit cards, GooglePay, ApplePay and PayPal.

All the professional hairdressing scissors on our site will be sent directly from the supplier within 24 hours of the order, and in many cases will be dispatched the same day. Joewell hairdressing scissors are dispatched on a next day or first class delivery service, with a tracking number for your peace of mind.

If you select Royal Mail Special Delivery, your scissors will arrive the next working day. If you select the free standard delivery option, it will arrive within 2 days.

Don’t worry, A card will be left by Royal Mail to let you know that they have attempted a delivery. You can then re-arrange a delivery for a different day or collect it from the delivery office.

Please be aware that we can only accept returns on scissors that are have not been used to cut hair and still have the security label attached to the finger inserts. Feel free to hold the scissor and get a feel for it, and if you would then like to return it for a different scissor or a refund, simply return it to the address on the envelope with a note asking for a replacement or refund.

All Joewell scissors purchased directly from joewell.co.uk are supplied with a 12 month manufacturers warranty, details are included in the box with the scissors.

It is important that you get your scissors sharpened by a reliable technician, simply email us at sales@joewell.co.uk for details of where to send your Joewell scissor to.

Clean your scissors every day with a soft cloth and remove any debris or dirt carefully from the blades. It is important that scissors are always stored clean and dry to prevent corrosion and never left in cleansing substances overnight.

Keep the blades oiled with a quality oil specifically designed for scissors by applying one or two drops of oiled to opened scissors, near the screw where the blades meet.

The position of the thumb rings on the scissor determines whether they are straight or offset. Straight scissors have the finger holes aligned so that they will place your thumb directly below your third finger.

Offset scissors will position your thumb in a more natural location, however, this is simply a comfort issue. If your scissors feel comfortable to you, you will be able to execute your cuts more accurately.

This is entirely up to the user, with everyone having their own preference. Generaly, the length of your scissors will depend on the type of cutting that you do. Barbers often use longer scissors to cut large areas of hair, whereas hairdressers can use regular scissors for more accurate cutting.

The length of your hairdressing scissors can be measured from the tip to the end of the longest finger hole. Scissors are measured using your hand, and you need to consider the length of your hand. The blades must be a little longer than your index finger.